State Farm® Insurance Agent Brian Brakefield
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Angie Marty
March 22, 2025
5
out of
5
rating by Angie Marty
"Chrystall was great! She's very thorough, patient, and extremely professional. She got what i needed taken care of as quickly & as efficiently as possible! Glad to have her in my corner!"
Adrian McGhee
March 7, 2025
5
out of
5
rating by Adrian McGhee
"I had the pleasure of working with Chrystall at State Farm for my recent insurance coverage changes, and I couldn't be more impressed with her exceptional service. Chrystall demonstrated a high level of professionalism and patience throughout the entire process. She meticulously explained every detail and answered all of my questions, ensuring I fully understood the new coverages. Her expertise and dedication made what could have been a complex and stressful experience into a seamless and reassuring one. Chrystall's ability to communicate clearly and her genuine commitment to customer satisfaction truly set her apart. I highly recommend Chrystall for anyone in need of a knowledgeable and attentive insurance agent. State Farm is lucky to have her on their team!"
We responded:
"Thank you, Adrian, for sharing your experience! I'm glad to hear that Chrystall provided such exceptional service during your insurance coverage changes. Her professionalism and dedication to ensuring you understood every detail truly make her an asset to our team. We're grateful for your feedback and hope to have the pleasure of serving you again soon."
jessica juarez
February 19, 2025
5
out of
5
rating by jessica juarez
"Great customer service very friendly and was able to help me save some money on my insurance. She went above and beyond and explain me everything.Thanks Lauren Martinez"
We responded:
"Thank you, Jessica, for sharing your experience! I'm happy to hear that Lauren was able to assist you with your insurance needs and help you save money. It's wonderful to know she went above and beyond to explain everything clearly. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
Hawk Eye
February 11, 2025
5
out of
5
rating by Hawk Eye
"Haley was so helpful and always reaches out to me if she sees any changes to my insurance she is very knowledgeable and down to earth and goes above and beyond"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Haley has been so helpful and proactive in keeping you informed about any changes. Her dedication and knowledge truly make a difference. If you ever have more questions or need assistance, feel free to reach out to our office. We're here to help!"
Forrest Dunkin
February 10, 2025
5
out of
5
rating by Forrest Dunkin
"Crystals is AMAZING.... From the time she answered the phone until we ended our call was knowledgeable,professional, and above all that she Saved us Money. Nothing like a Awesome Insurance Company"
We responded:
"Thank you, Forrest! I'm delighted to hear about your positive experience with Chrystall. Her professionalism and ability to help you save truly reflect the dedication we strive for. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
J L O
January 30, 2025
5
out of
5
rating by J L O
"From the moment Lauren took our call, I had a strong feeling that we were finally in the right hands. She went above and beyond to explain our current coverage in detail, ensuring we understood what we were purchasing. Additionally, she highlighted how we had been overpaying for insurance that was of no use to us, ultimately saving us money. Lauren was professional, compassionate, and extremely knowledgeable, but she wasn’t pushy or eager to sell us things we didn’t need. Speaking with Lauren felt like talking to a genuine, trustworthy friend who was dedicated to helping us find the right coverage. Lauren will be our agent for life, and we will definitely refer her to family and friends. Without a doubt, this has been the best experience we’ve ever had with a professional insurance agent. Thank you, Lauren, for all your help, guidance, and expert advice! -JLO"
We responded:
"Thank you, J L O, for sharing your experience! I'm so happy to hear that Lauren made such a positive impact by providing detailed explanations and helping you save money. Her professionalism and genuine care are truly valued, and it's wonderful to know she felt like a trustworthy friend throughout the process. Your kind words and referrals mean a lot to us. If you ever need further assistance or have questions, please feel free to reach out. We're here to help!"
requita Wilcox
January 29, 2025
5
out of
5
rating by requita Wilcox
"Thank you to Elaina, who was very helpful and knowledgeable with assisting me with my son insurance policy."
We responded:
"I'm happy to hear about your positive experience with Elaina! Her knowledge and assistance with your son's insurance policy are truly appreciated. If you have any more questions or need further assistance, feel free to reach out. Thank you for choosing us!"
Carmen Harris
January 27, 2025
5
out of
5
rating by Carmen Harris
"Highly recommended Alexis Arredondo!!! Great customer service!"
We responded:
"Thank you, Carmen, for your wonderful recommendation! I'm glad to hear that Alexis provided you with great customer service. We're grateful to have Alexis as part of our team. If you have any questions or need further assistance, feel free to reach out to our office."
Lh Lowe
January 27, 2025
5
out of
5
rating by Lh Lowe
"Elaina was vey thorough and patient with me while giving me a quote."
We responded:
"Thank you for sharing your experience! I'm glad to hear that Elaina was thorough and patient while providing your quote. We appreciate your feedback and are here to assist with any further insurance needs or questions you may have."
Carlton Cuadrado-Romain
January 27, 2025
5
out of
5
rating by Carlton Cuadrado-Romain
"Great customer service"
We responded:
"Thank you, Carlton, for your wonderful feedback! I'm happy to know you appreciated our customer service. If you have any questions or need assistance in the future, feel free to reach out. We're here to help!"
Steve McGovern
January 25, 2025
5
out of
5
rating by Steve McGovern
"The best. Whenever I call I get solutions and answers. Very helpful staff."
We responded:
"Thank you, Steve, for your fantastic review! I'm happy to know that our team consistently provides you with helpful solutions and answers. Your satisfaction is our priority, and we're here whenever you need us. Feel free to reach out anytime!"
Misty Blackaby
January 25, 2025
5
out of
5
rating by Misty Blackaby
"Chrystall Ferguson is awesome! She had went above & beyond for me. I have referred her to my friends & family as well."
We responded:
"Thank you, Misty, for your wonderful feedback! I'm delighted to know that Chrystall has been such a great help to you. Her dedication to going above and beyond truly makes a difference. We appreciate your referrals to friends and family as well. If you ever need anything else, feel free to reach out!"
Pedro Oliver
January 24, 2025
5
out of
5
rating by Pedro Oliver
"Chrystall has been the biggest help ever for my family and I! She’s the go to Lady for your questions! Thank you Chrystall for all your amazing help!"
We responded:
"Thank you, Pedro, for your wonderful review! I'm happy to know that Chrystall has been such a great help to you and your family. Her dedication to providing excellent service is truly appreciated. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
Anthony L
January 24, 2025
5
out of
5
rating by Anthony L
"Elaina was very helpful and got me a great deal on car and life insurance. Highly recommend!"
We responded:
"Thank you, Anthony! I'm happy to hear that Elaina was able to assist you with your car and life insurance needs. Her dedication to finding great deals is truly appreciated. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Brandi Chaires
January 23, 2025
5
out of
5
rating by Brandi Chaires
"I highly recommend Chrystall for all your insurance needs she will get you set she is the absolute best and she will save you some money !! I recently just got a quote for my insurance she answered all my questions and explained everything that I wanted to know she deff my person ❤️"
We responded:
"Thank you, Brandi, for your wonderful recommendation! I'm delighted to hear that Chrystall was able to assist you with your insurance needs and provide clear explanations. It's fantastic to know she helped you save money too! If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
William ponderRAVEN
January 22, 2025
5
out of
5
rating by William ponderRAVEN
"The associate was most helpful and understanding."
We responded:
"Thank you, William, for sharing your experience! I'm happy to know that our team member was helpful and understanding during your visit. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
kenneth massey
December 12, 2024
5
out of
5
rating by kenneth massey
"Great very helpful good people to work with"
We responded:
"Thank you, Kenneth! I'm glad you found our team helpful. We're grateful for your feedback and are here to assist with any future needs. Looking forward to working with you again!"
Liz C
December 6, 2024
5
out of
5
rating by Liz C
"Chrystall was very hospitable and knowledgeable about the product and service and was able to not only answer my questions but to provide other information to help in my decision. Thank you Chrystall."
We responded:
"Liz, thank you for your wonderful review! I'm glad Chrystall could assist you so effectively. Her knowledge and hospitality are truly valuable to our team. If you have any more questions or need further assistance, don't hesitate to reach out. We're here to help!"
Alana Taylor
December 3, 2024
5
out of
5
rating by Alana Taylor
"Elaina was so helpful, nice, and efficient! Best experience with State Farm yet."
We responded:
"Alana, thank you for sharing your experience! We're happy to know Elaina provided you with such helpful and efficient service. Your satisfaction is important to us, and we're grateful for your positive feedback. If you need any further assistance, our office is always here to help!"
Arlandius Armour
November 8, 2024
5
out of
5
rating by Arlandius Armour
"Thanks Elaina Taylor you were great."
We responded:
"Elaina is indeed a valuable part of our team, and I'm glad she could assist you so well. Thank you for your kind words, Arlandius. If you need anything else, we're here to help! - Brian Brakefield - State Farm Insurance Agent, Conyers, GA"
Mac Mack
October 31, 2024
5
out of
5
rating by Mac Mack
"Chrystall returned my call in a timely and answered all my questions — very knowledgeable & helpful."
We responded:
"Mac, thank you for your wonderful review! I'm glad Chrystall was able to assist you promptly and provide the information you needed. Her knowledge and helpfulness are truly assets to our team. If you have any more questions or need further assistance, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, Conyers, GA"
Kimberly Porter
October 29, 2024
5
out of
5
rating by Kimberly Porter
"“It was a pleasure working with Corey. He was incredibly informative, helpful, and provided excellent, customer service. The entire process was straightforward and professional, and he handled our insurance needs exceptionally well. Corey was understanding and focused on not just selling a product but ensuring that I received the right coverage to meet my needs. I’m truly impressed with the level of care and dedication he showed and I couldn’t be happier with the service!"
We responded:
"Kimberly, thank you for your wonderful review! I'm glad to hear that Corey provided such informative and helpful service. It's great to know that he made the process straightforward and professional while focusing on your specific insurance needs. We truly appreciate your kind words and are happy that you felt well taken care of. If you need any further assistance, don't hesitate to reach out! - Brian Brakefield - State Farm Insurance Agent, Conyers, GA"
Patricia Moss
October 10, 2024
5
out of
5
rating by Patricia Moss
"It was a pleasure talking with Crystal, she was very informative, helpful and gave me great, detailed customer service."
Debra Mungin
October 7, 2024
5
out of
5
rating by Debra Mungin
"The service I received from Cory was very professional and very easy process. He handled our Insurance needs very very well."
We responded:
"Debra, thank you for your wonderful review! I'm glad to hear that Cory provided you with professional service and made the process easy. We appreciate your trust in handling your insurance needs. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Brian Brakefield - State Farm Insurance Agent, Conyers, GA"
Allen Moore
October 7, 2024
5
out of
5
rating by Allen Moore
"Chrystall walked me through the process of adding a new vehicle quickly and was very polite and helpful."
We responded:
"Allen, thank you for your wonderful review! I'm glad Chrystall could assist you efficiently with adding your new vehicle. We appreciate your kind words about her politeness and helpfulness. If you have any further questions or need assistance, our office is here to help! - Brian Brakefield - State Farm Insurance Agent, Conyers, GA"